Sootbird
Privacy policy
Last updated 11 November 2026
Sootbird is a private web app that tells fire damage restoration contractors when a structure fire is dispatched in their service area. It is run by Maddox Johnson, doing business as Sootbird. This policy says what information Sootbird keeps about the people who use it and what it does with that information.
Who can use Sootbird
Accounts are created by invitation only. There is no public sign-up.
What we collect
- Your email address, which identifies your account.
- Your mobile phone number, which you give us when your account is set up, and the date and time you agreed to receive text messages.
- Sign-in records: sessions, passkeys you register, and the device and network details your browser sends when you sign in.
- What you do in the app, such as the incidents you open.
- A record of the text messages sent to you: the time, the type of message and whether it was delivered.
Sootbird also stores information about fire incidents, such as the address and time of a dispatch. That information comes from dispatch sources, not from you.
How we use it
- To sign you in and keep your account secure.
- To text you the alerts and one-time sign-in codes you agreed to receive.
- To show you the incidents in your service area.
- To keep the service working, fix problems and prevent abuse.
We do not use your information for advertising, and we do not send marketing messages.
Text messages
We text you only if you have agreed to it. Messages are fire dispatch alerts for your service area and one-time sign-in codes. Message frequency varies with the number of incidents. Message and data rates may apply. Reply STOP to any message to stop receiving texts, or HELP for help.
We do not sell, rent or share your mobile phone number or your text-message consent with third parties or affiliates for their marketing or promotional purposes. Your number is passed only to the messaging provider that delivers our texts to you.
Who we share information with
We share information only with the companies that run the service for us, and only as far as they need it: a messaging provider that delivers texts, and hosting and database providers that store and serve the app. We may also disclose information when the law requires it. We do not sell personal information.
How we protect it
Phone numbers are encrypted before they are stored. Connections to the app are encrypted. Access to the systems that hold your information is limited to the operator.
How long we keep it
We keep your account information while your account is open. When your account is closed we delete your phone number and sign-in records, apart from records we must keep to show that you opted in or out of text messages.
Your choices
You can stop text messages at any time by replying STOP. You can ask to see, correct or delete the information we hold about you, or to close your account, by writing to the address below.
Changes
If this policy changes, the new version is posted on this page with a new date.
Contact
Maddox Johnson, doing business as Sootbird. maddox@sootbird.stream