Terms of service

Accounts

Accounts are created by invitation only. Keep your sign-in details to yourself, and tell us if you think someone else has used your account.

Text message programme

• Programme: Sootbird alerts. You receive fire dispatch alerts for your service area and one-time sign-in codes.
• Consent: you receive texts only if you agreed to them when your account was set up. Consent is not a condition of buying anything.
• Frequency: message frequency varies with the number of incidents in your service area.
• Cost: message and data rates may apply.
• Stopping: reply STOP to any message to stop receiving texts. You will get one message confirming it. Without texts you will not receive alerts or sign-in codes.
• Help: reply HELP to any message, or write to maddox@sootbird.stream.
• Mobile carriers are not liable for delayed or undelivered messages.

How we handle your phone number is described in the privacy policy.

What Sootbird is not

Sootbird is not an emergency service and is not connected to any fire department or dispatcher. Alerts are built from dispatch information by automated means. They can be late, incomplete or wrong, and an incident can be missed altogether. Do not rely on Sootbird for anyone's safety.

Using Sootbird properly

Use Sootbird only for your own lawful business. You are responsible for how you contact anyone about an incident, including following the laws on telephone and text solicitation. Do not share your access, resell the information, or try to interfere with the service.

No warranty

Sootbird is provided as it is, without any warranty. To the extent the law allows, the operator is not liable for losses that come from using it or from an alert that was late, wrong or missing.

Ending access

You can stop using Sootbird at any time. We may suspend or close an account that breaks these terms.

Changes

If these terms change, the new version is posted on this page with a new date.

Contact

Maddox Johnson, doing business as Sootbird. maddox@sootbird.stream